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Community Manager
Community Manager

Re: Can't connect to a dual band TP Link router

Hello dichisit,

This is the only article I can find that is related to that issue. If that doesn't help, please call Support to speak with a Network Specialist: 1-800-821-2797.

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Can't connect to a dual band TP Link router

Product Name: WorkCentre 3025
Operating System: Windows 10 x64


Today I got my new TPLink dual band router (A6 generation router), but I can't connect my Xerox Workcenter 3025 to it. I tried everything from uninstall and re-install, updating the driver, reseting the router, trying to connect via WPS, via WiFi direct....just doesn't work. 
Eventually, I believed that the printer was damaged, then I created a WiFi Spot on my phone, connected the laptop to it and then installed again the software and managed to connect my printer to the internet, so I could print my things. 
Can anyone explain what could I do in this situation? The only one I'm thinking is to get back on the old router...WhatsApp Image 2021-08-28 at 2.39.03 AM.jpeg

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