Re: Can't connect to a dual band TP Link router

CathyO-Xerox · ‎09-02-2021

Hello dichisit,

This is the only article I can find that is related to that issue. If that doesn't help, please call Support to speak with a Network Specialist: 1-800-821-2797.

Thanks,
CathyO-Xerox
Community Manager

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dichisit.ro · ‎08-27-2021

Hello,

Today I got my new TPLink dual band router (A6 generation router), but I can't connect my Xerox Workcenter 3025 to it. I tried everything from uninstall and re-install, updating the driver, reseting the router, trying to connect via WPS, via WiFi direct....just doesn't work.
Eventually, I believed that the printer was damaged, then I created a WiFi Spot on my phone, connected the laptop to it and then installed again the software and managed to connect my printer to the internet, so I could print my things.
Can anyone explain what could I do in this situation? The only one I'm thinking is to get back on the old router...