cancel
Showing results for 
Search instead for 
Did you mean: 
aqfelipe
New Member
New Member

Can't install Xerox Smart Start

Product Name: Phaser 6510
Operating System: Windows 10 x64

Hello.

My computer freezes when opening the Xerox Smart Start and clicking install.

The Xerox Smart Start program shows my Printer Phaser 6510 but freezes when I hit install, or advanced install.

Anybody can help me.

Here are my specs:

  • Windows 10 x64
  • Intel(R) Core(TM) i5-8265U CPU @ 1.60GHz 1.80 GH
  • Ram memory 8,00 GB 
Tags (1)
13 Replies
CherylO-Xerox
Valued Advisor
Valued Advisor

Re: Can't install Xerox Smart Start

Hi aqfelipe, 

Thank you for using the Support Forum. Please try uninstalling the Xerox Smart Start from your computer.  Once uninstalled please reboot your computer and install Xerox Smart Start again.  If it still does not work, please consider contacting your support centre for further assistance.

Thanks,
CherylO-Xerox
Community Manager

Be sure to click Kudos for those who have helped you.
Select Accept as Solution for posts that have helped to solve your issue(s)!

LosPablos
New Member
New Member

Re: Can't install Xerox Smart Start


Hello, i have the same problem in new install of WIN 10 x64. The installer prompts for a change in the system and nothing more.




0 Kudos

Re: Can't install Xerox Smart Start

You can try this once if this will work for you. Please try uninstalling the Xerox Smart Start from your computer. Once uninstalled please reboot your computer and install Xerox Smart Start again. If this will not work then check driver for printing and scanning. Because some day ago I was facing driver issue and get resolved this way. Partner Net HEB

0 Kudos
LosPablos
New Member
New Member

Re: Can't install Xerox Smart Start

Hi, Xerox Smart Start is not installed on the PC. It's a fresh, clean install of Win 10.

Re: Can't install Xerox Smart Start

Hi, I have the same problem. App asks for permission to make changes to computer but after I click "Yes" it does nothing. The uninstall and reboot computer strategy does not work. Did you solve it?

Re: Can't install Xerox Smart Start

I have the same problem, any work around for this issue??

Re: Can't install Xerox Smart Start

I am trying to use the Xerox Smart Start Driver Installer (Version 1.7.71.0; Released 12/21/22) and similar to other users, running the .EXE file does nothing and this is holding up my laptop replacements. Any work around for this? Do Xerox employees monitor the forums and can escalate this?

kt4
Member
Member

Re: Can't install Xerox Smart Start

look for the thread in this forum titled "Xerox SmartStart 1.7.71.0 won't open".  there's a couple more ideas there and a xerox rep has actually replied to 1 person.  there are a lot of people having problems getting "SmartStart" to run on computers [at my own company, it would install on only half of our computers].  i actually managed to submit a trouble ticket with Xerox software dept & will share the result in the other thread.

0 Kudos
JiriBeles
New Member
New Member

Re: Can't install Xerox Smart Start

extract XeroxSmartStart_1.7.71.0.exe with 7zip

copy all files from XeroxSmartStart_1.7.71.0\_š€\Xerox\x86

to folder XeroxSmartStart_1.7.71.0 (1)\_ź€

run XeroxSmartStart

 

Tags (1)