Can't install Xerox Smart Start

[aqfelipe]

Hello.

My computer freezes when opening the Xerox Smart Start and clicking install.

The Xerox Smart Start program shows my Printer Phaser 6510 but freezes when I hit install, or advanced install.

Anybody can help me.

Here are my specs:

• Windows 10 x64
• Intel(R) Core(TM) i5-8265U CPU @ 1.60GHz 1.80 GH
• Ram memory 8,00 GB 

[CherylO-Xerox]

Hi aqfelipe, 

Thank you for using the Support Forum. Please try uninstalling the Xerox Smart Start from your computer.  Once uninstalled please reboot your computer and install Xerox Smart Start again.  If it still does not work, please consider contacting your support centre for further assistance.

[LosPablos]

---

Hello, i have the same problem in new install of WIN 10 x64. The installer prompts for a change in the system and nothing more.

---

[Elsiehunt]

You can try this once if this will work for you. Please try uninstalling the Xerox Smart Start from your computer. Once uninstalled please reboot your computer and install Xerox Smart Start again. If this will not work then check driver for printing and scanning. Because some day ago I was facing driver issue and get resolved this way. Partner Net HEB

[LosPablos]

Hi, Xerox Smart Start is not installed on the PC. It's a fresh, clean install of Win 10.

[viktorkakos]

Hi, I have the same problem. App asks for permission to make changes to computer but after I click "Yes" it does nothing. The uninstall and reboot computer strategy does not work. Did you solve it?

[PatrickCroes]

I have the same problem, any work around for this issue??

[ChrisXeroxUser]

I am trying to use the Xerox Smart Start Driver Installer (Version 1.7.71.0; Released 12/21/22) and similar to other users, running the .EXE file does nothing and this is holding up my laptop replacements. Any work around for this? Do Xerox employees monitor the forums and can escalate this?

[kt4]

look for the thread in this forum titled "Xerox SmartStart 1.7.71.0 won't open".  there's a couple more ideas there and a xerox rep has actually replied to 1 person.  there are a lot of people having problems getting "SmartStart" to run on computers [at my own company, it would install on only half of our computers].  i actually managed to submit a trouble ticket with Xerox software dept & will share the result in the other thread.

[JiriBeles]

extract XeroxSmartStart_1.7.71.0.exe with 7zip

copy all files from XeroxSmartStart_1.7.71.0\_š€\Xerox\x86

to folder XeroxSmartStart_1.7.71.0 (1)\_ź€

run XeroxSmartStart