Can't print PDF but can print word

[TammyL-Xerox]

Hello Kayla, 

To speak with a technician you would need to contact someone locally, this forum is located in North America.  Please use this link to find a local dealer in your area. 

[Kayla]

Unfortunately none of the above options seem to be working, I’m still getting  the “user account is depleted” error message.

Could a technician please contact me? I've logged a fault online 2 days ago however I have not been contacted yet.

bluff@acutts.co.za

Thank you.

[EricTheActor11]

At this point, I would try reinstalling the print driver on your computer. Try downloading and installing the Xerox Smart Start driver and see if you still can't print. Download Xerox Smart Start 

bye for now.

[Kayla]

When I enter the user code on the machine, this message popped up ( see image). However I was able to successfully make a copy & it printed fine.

[EricTheActor11]

Are you able to make copies on the scanner? Do they print fine?

bye for now.

[Kayla]

Thank you for the above info. I followed the instructions in that link, when I tried to reset & click on apply, it doesn’t change anything.

Is there any other possible solution?

[F20062e]

This error occurs when there is not enough Xerox Standard Accounting (XSA) credits available to complete the job.  The XSA administrator will have to reset the usage limits for the affected user.  If necessary, contact your XSA administrator or System Administrator to correct the issue

Aldo see: https://www.support.xerox.com/en-us/article/en/2105877

[Kayla]

Hello,

I'm having trouble printing a PDF document. I did see a previous post where it was just a matter of changing the paper size for printing. I tried that but didn't work.

The error message I get when I try to print says: "Job deleted because user account is depleted. Notify administrator before trying again."

Could you please assist.

Thank you.