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JacobHJensen
New Member
New Member

Can't print across VPN network, but can access webUI

Product Name: VersaLink C7020/C7025/C7030 Multifunction Printer
Operating System: Windows 10 x64

Hi Xerox Community,

 

I recently setup a Vesalink C7030 at a company. They have 2 offices where we have a site-to-site VPN-connection between them. On the local network the printer works just fine, but from the other site, it can't do anything. From the remote network I can access the webUI, ping the printer, make changes in the settings and so on, but printing - no way.

Is this a normal issue with these printers, or are there any troubleshoot steps I can try?

 

Best regards

Jacob

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1 Reply
TonyP-Xerox
Analyst Nation Moderator
Analyst Nation Moderator

Re: Can't print across VPN network, but can access webUI

If you can connect to the printer and print locatlly, that means the printer is functioning correclty. As you can see the printer web page from the other network but are unable to print, that leads me to belive that your VPN may be limiting some of the traffic that is required to print.

You may also be having an mDNS issue. mDNS normally does not pass from one network to another. So while you can ping, you may not be able to find the printer when you search from the print driver. 

If I can ping a remote printer, I try to use the LPR command next. If that works, I continue troubleshooting other print paths or depending on the client, I just setup the printer for LPR. 

If you know how to use the LPR command I suggest you try that from the VPN network. LPR -S %printerIP% -P lp %PrintfileName%. If the LRP command works, you should be able to print to the device. 

Here is a link to the Security Guide which lists the ports are used the device, https://securitydocs.business.xerox.com/wp-content/uploads/2020/06/VersaLink_Security_Guide_IADv1.5....

 

Tony