cancel
Showing results for 
Search instead for 
Did you mean: 
BashT
New Member
New Member

Can't print black colour

Product Name: WorkCentre 6015
Operating System: Windows 10

Hello, My printer only prints black ink on the far left side of the page, the rest of the page is completely blank, and the other colours print normally. I tried changing the toner but the problem persisted. 

Any idea what is causing the problem?

 

297420338_535591668316607_4872931015456154318_n.jpg

 

Tags (1)
0 Kudos
1 Reply
TammyL-Xerox
Community Manager
Community Manager

Re: Can't print black colour

Hello BashT, 

I searched our knowledge base and found this article for partial blank pages or one color is missingIf you are still having issues after trying these steps, I suggest that you call into our support department for assistance @ 1-800-835-6100. 

Thanks,
TammyL-Xerox
Community Manager

Be sure to click Kudos for those who have helped you.
Select Accept as Solution for posts that have helped to solve your issue(s)!
0 Kudos