Here are a few things that you can check, if the problem persists I would suggest contacting the support department @ 1-800-821-2797.
Make sure that the attributes in the driver settings and the document you're trying to print match.
Make Sure the Paper Tray is Installed Correctly. If Necessary, Remove and Re-install the Tray
Check the paper in the tray and adjust guides if necessary.
Power the printer on and off.
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