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Community Manager
Community Manager

Re: Can't print from Tray 2

Hello documentgeek, 


Here are a few things that you can check, if the problem persists I would suggest contacting the support department @ 1-800-821-2797. 


Make sure that the attributes in the driver settings and the document you're trying to print match. 


Make Sure the Paper Tray is Installed Correctly. If Necessary, Remove and Re-install the Tray


Check the paper in the tray and adjust guides if necessary.  


Power the printer on and off.



Community Manager

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Can't print from Tray 2

Product Name: Other - specify product in post

I am trying to print from Tray 2. I set the paper feed to Tray 2.

Screen Shot 2021-04-27 at 12.53.10 PM.png

But then when I print, the printer says Paper not available in Tray 1. Every time, the printer dialog box defaults back to Tray 1 (Bypass).

Screen Shot 2021-04-27 at 12.53.21 PM.png

Myprinter driver version is 4.22.2. I have tried deleting the printer and readding it. Nothing works.


I am printing from Acrobat.

Screen Shot 2021-04-27 at 12.57.22 PM.png



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