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1 Reply
CherylO-Xerox
Valued Advisor
Valued Advisor
‎09-12-2019 07:41 PM

Re: Can't remove printer on Amazon Fire

Hi Infojunkies,

Thank you for using the Support Forum. Unfortunately we can not help with the Fire stick or your HP printer.  I suggest you contact their customer support for assistance. 

Thanks,
CherylO-Xerox
Community Manager

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infojunkies
New Member
New Member
‎09-03-2019 12:33 PM

Can't remove printer on Amazon Fire

Product Name: Other - specify product in post
Operating System: Other – specify OS in post

My customer had set up her Amazon Fire tablet (Fire OS) to connect to her ATT router, and then to her HP 2625 printer through the router.  This was working fine.

The router developed problems - ATT replaced it.  The Fire connected to the router's wifi, and the printer was connected to the new router. The Fire now detects the new printer - all well and good. 

However, the Fire also displays a printer device entry for the printer, as it was connected to the old router.  This is the default printer.  It displays "Printer not found", and forces the user to manually select the new entry for the HP 2625 in order to be able to print anything.

I've tried using the Mopria app Settings to clear cache and clear data - no luck.  How can I remove the disconnected print device?  Thanks in advance!

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