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ArturusDent
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New Member

Can't select Landscape with Xerox GPD PCL6

Product Name: Xerox AltaLink C8130 / C8135 / C8145 / C8155 / C8170 Color Multifunction Printer
Operating System: Windows 10 x64

We've been running into this on multiple AltaLink and Versalink models, all using the the most recent V3 Xerox Global Print Driver PCL6 (v5.759.5.0).  It only occurs when printing through the print server.  If I install the exact same printer with the same driver as a local TCP/IP printer, it behaves normally.  

Landscape documents (primarily Word and Excel) print Portrait with 2.5" cut off instead of rotating the image.  In Printer Properties / Print Preferences, the option to select Landscape cannot be selected.  We've tried turning off the Intelligent 180 Degree Rotate, but it always turns itself back on as soon as you hit OK.

In some cases on the VersaLinks, using the model-specific PCL6 driver resolves the issue, but we have a mixed fleet of 250+ Xerox devices so the GPD is preferable if we can identify what's causing this behavior.

MS Word Preview with left side cut off:

WordPreview.png

MS Word > Printer Properties > Can't Select Landscape

PrinterProperties.png

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TammyL-Xerox
Administrator
Administrator

Re: Can't select Landscape with Xerox GPD PCL6

Hello ArturusDent, 

 

I see no one has responded to this post yet. So, at this point I would recommend contacting your local Xerox Support Department to speak with a Product Specialist for more assistance. Please call 1-800-821-2797 or 1-800-835-6100.

Thanks,
TammyL-Xerox
Community Manager

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