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robsyx New Member
New Member

Cannot access printer to print and scan

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Product Name: WorkCentre 7425/7428/7435

Hi folks,

we got a Xerox Workcentre 7425 for free from a befriended company who got a new one and it does a great copy job. But we cannot get it to print with our computers. We tried connecting it via USB and Ethernet, but cannot reach the printer (tried Mac and Windows).

After my research it might be that we need to configure the printer itself, meaning we need to have admin access. May I be right? Could it be that there is an old setting from the former company that prevents us from using it?

Using the ping command only leads to a timeout.

Is it easily possible to reset the printer to factory defaults and use it as it is meant to be used?

The administrator of the other company is on holidays and arrives in about two weeks, but we would like to be able to print before that. Can someone help us out?

All the best

Robert

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5 Replies
gabiene Advisor
Advisor

Re: Cannot access printer to print and scan

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Hi,

If the credentials are not default: user admin and password 1111 you need a tech person to reset it, because it must enter first as service engineer (with CSE password).

 

Gabi

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Analyst Nation Moderator Joe053204-hcl
Analyst Nation Moderator

Re: Cannot access printer to print and scan

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Unless they changed it, the username is admin and the password is 1111.

There is no simple reset, and yes it would need to be configured to put on the LAN (At the very least it would need to be set to DHCP).

It is possible, but unlikely, they have an IP filter enabled, all of that is easy enough to disable if you have admin access, which the above credentials will probably provide

 

 

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Joe
robsyx New Member
New Member

Re: Cannot access printer to print and scan

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Thanks for the reply. I will try with the standard login.

If that doesn't work there is no simple way to get it back to factory default?

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Analyst Nation Moderator Joe053204-hcl
Analyst Nation Moderator

Re: Cannot access printer to print and scan

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The method to reset an admin involves diagnostics mode and clearing much of the device if not all.

1. If you change the admin account, you are responsible for the credentials, if you forget them, or fire the person who has them, there is no way for a Xerox employee to know that you have the right to login, for all the Xerox rep knows, you are in fact the reason the password was changed.

2. If the device is salvaged, stolen, purchased at auction etc etc, the person who now has it, through nefarious or legal means, does not have the right to sort through the previous owners LAN settings, Email server information, Address book etc etc.

For reasons like those, and I'm sure many others, it is much simpler to make it a service call where a technician wipes the device completely (The tech doesn't get to see the settings either)

 

To be clear, I am not a lawyer, I am but a tech guy working IT, this is just my understanding of the matter in layman's terms

 

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Joe
robsyx New Member
New Member

Re: Cannot access printer to print and scan

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Gladly they didn't change the standard login so I was able to set the network settings to DHCP and activate the USB. Thanks for the advice!

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