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hna2195
hna2195 New Member
New Member
‎12-03-2018 03:17 PM

Cannot connect 8580DN to the network

Product Name: ColorQube 8580DN
Operating System: Windows 10 x64

The printer is set up for DHCP but it shows the IP and subnet as 0.0.0.0, tried a static IP setup, assigning the IP, mask, and gateway, it return all values to 0.0.0.0 when I check the connection setup. very frustrating. the port on the switch is active, the port on the printer has flashing led RCV and a constant led for TRX.

any help will be appreciated.

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Joe053204-hcl
Analyst Nation Moderator Joe053204-hcl
Analyst Nation Moderator
‎12-03-2018 03:46 PM

Re: Cannot connect 8580DN to the network

Its a firmware failure or a hardware failure.

To eliminate firmware/software, follow these instructions with the firmware for this device. (This will wipe all data completely from the printer)

 

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Joe.
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