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Cannot figure out image quality issues with Colorqube 8580 -- Help!

I have tried everything I can think of, but cannot get my Colorqube 8580 to print with any sort of quality at all.  Everything is fuzzy and the colours are always dithered into horribly pixelated mess rather than the pure colours they are.

 

No matter how I try to print, it always comes out this way.  I have even tried sending postscript files directly to the printer's own file system  bypassing any other devices at all but it still comes out the same.   Here's the kicker:  every page I print from the printer's own menu comes out clean, crisp, and the very same colours I can't print as anything but dithered muck myself come out as nice clean clear pure colours every time.

 

A month or two back Xerox replaced my print head and maintenance kit a they said they were faulty and probably always had been.  Is it possible the actual electronics within my printer are bad too?

 

When I got this printer a year ago it printed just fine.  I went for several months without using it and when I starting using it again this summer, that's when I noticed the problem. 

 

I really need some help with this.  I can't afford to go buy another printer because I've already spent $900 on this one and have another $500 invested in ink for it.   It's completely useless for my needs unless I can resolve this issue.

 

I've posted photos below of a page I printed on it.  I've also included the source images of the same areas for comparison.  This particular example is a  high resolution (1200 dpi) vector map, created and saved in a vector graphics programme and not in any way being printed as a raster or otherwise rendered image.  Every line is perfectly clear and the colours are exact and separated rather than transitioning as a fuzzy blend like normal images do.  It's been printed with the printer's own colour profile, at the exact size of the page itself, and on high quality semi-gloss (but not shiny photo gloss) paper with a smooth surface that should be ideal for this printer (and which does yield ideal output results if printing sample or troubleshooting pages via the printer's own menus).

 

Please help if you can.  Anything to solve this problem would be very appreciated.  

 

Thanks in advance.  --drew

 

 This is the Colorqube 8580, official Xerox inks, and the problem is the same regardless of whether printing from iOS or OSX devices.  All operating systems and drivers are the most current versions available.  The printer's firmware is also the newest one available from the support site.

 

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Re: Cannot figure out image quality issues with Colorqube 8580 -- Help!

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Re: Cannot figure out image quality issues with Colorqube 8580 -- Help!

Can you please confirm that test pages are fine to the same stock?

 

It seems odd, there is no issue with the files themselves, and you are submitting from iOS, which doesn't use drivers, and a Mac that does, which means both would handle the job very differently, and no common setup beyond the job is likely using IPP for the port. Which would mean something has to be wrong with the printer.

 

But there can't be, the printer apparently prints just fine with anything internally sourced, but those jobs all render in the same engine on the device.

 

So that leaves the network, but that would be a thing for doesn't make it or does make it. No degradation of quality.

 

Can I ask what PNG program you are using that allows color profiles and works on OSX and iOS?

 

Give this a go, grab the print ready version of your file from here

And submit it to your device from CWIS ala Print > File Download

 

2.GIF

 

And if that prints good, we need to look into your applications and submission methods, if it prints the same(bad) we would need to get your machine wiped and possibly reloaded, but that isn't easy (unless you have a Maintenance agreement on it)

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Joe Arseneau
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Re: Cannot figure out image quality issues with Colorqube 8580 -- Help!

Hi Joe

 

Yes.  The test pages print fine on this stock.  It's not a stock issue and it's not a network issue as I have tried the send file approach you've recommended before as well.  There's no change.  No matter how I send files to this printer, be it direct download, printing from iOS, printing from MacOS, converting to eps or postscript and sending directly from the computer to the printer that way, an no matter the format, file type, or software programme, it's always the same -- fuzzy and dithered tot he point of worthlessness as the photos I've linked to above show.  Yet, I can print any of the test pages from the printer's own menu at the same time and on the same paper and such and those will print perfectly.

 

As to PNG, do you mean the graphics file type?  I've tried printing png's from both phone, ipad, Preview, and Gimp to no avail.  To eliminate the possibility of it being an issue with software on my end or in the computer downgrading the images, I have switched to vector-only instead with everything I'm trying to print either being vectorised pdf or raw svg files.  It doesn't matter.

 

I do have an old HP officejet that I can print the same exact images to via the same network and software which will print it fine, of course it's inkjet and the output isn't of a quality I can use professionally, but it does demonstrate that the issue lies somewhere internal to my ColorQube.

 

Is there some electronic component in the printer itself that could be bad that would come into play when processing a file sent to the printer but not when printing one that resides in the printer's permanent memory?  That seems the most likely route for nailing down the issue.

 

Like I said earlier, the original printhead was faulty and had melted ink filling half the printer when the tech came and changed it out.  He had Xerox send out a new maintanence kit as well and assumed that the two of those would fix the problem.  He said to give it a couple of weeks of use to see if it cleared up but it never did.  

 

I know this printer is now a little over a year old, but it's only got a couple months of usage on it and even then it was very light usage.  When the tech checked the original maintenance kit he even said it was still at 85-90% new but because of the printhead issue had to be replaced too.  This should for all intents and purposes be a like-new printer.  

 

I know it's had no damage on our end, never been moved, never gotten hot or wet, and has never experienced a lightning strike, electrical surge, or brownout.  That said, the printhead was bad from the factory, so is it not possible one or more of the circuit boards could been bad when installed as well?

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Re: Cannot figure out image quality issues with Colorqube 8580 -- Help!

I meant the PNG files you directly linked on your Google drive.

What was the outcome of submitting my output of your file through CWIS?

Try and respond quick, I'm off in an hour for 3 days.

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Joe Arseneau
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Re: Cannot figure out image quality issues with Colorqube 8580 -- Help!

If you can, update the firmware from this link.

 

If that fails, find a way to do a Factory reset, you could probably find a Service manual with Google for either the 8580 or 8880 (Same machine)

 

And if that fails it is a hardware failure, and I couldn't guess as to what.

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Joe Arseneau
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Re: Cannot figure out image quality issues with Colorqube 8580 -- Help!

Hi again, Joe

 

Sorry I wasn't able to reply before you left for the weekend.

 

I've tried everything you've suggested to no avail.  I did both the reset printer and reset nvram from the hidden service menu.  No changes.  I even went through and found every single place in the menu system that mentions colour correction or colour matching and set everything to 'none'.  No change.  I also tried changing from the default 'enhanced' print quality to 'photo' and back under the various settings, again with no change.  I've tried both the let printer manage and let software manage options when these have been available.

 

Saving a file as postscript and then downloading to the printer does produce slightly better results than printing directly from the computer itself, but not much better -- maybe a 15% improvement in resolution/clarity and a 30% improvement in colour accuracy.  No matter what though, I can't get anything remotely close to something I can actually use for work.

 

I did notice when going through all of this that this dithering effect and less than crisp lines and text IS in fact also occurring on the printer-generated test pages.  It's not to as extreme a level as anything I try to print from outside of the printer's own stored documents but it's still obvious.  The test pages are also much fuzzier than they should be although again, far far clearer than what I can get it to print myself.

 

I've taken photos of those test pages for you.

IMG_1228.JPG

 

IMG_1229.JPG

 

IMG_1232.JPG

 

IMG_1235.JPG

 

IMG_1236.JPG

 

And finally, this final one shows on one hand that when printing the CMYK colours on its actual test page, the result is solid and single-colour.  Printing this same colours as part of a different document though produces the other result.  I've actually done a test of simply printing blocks of cyan, magenta, yellow, and black from my computer to verify.

 

Ignore the waves in the main body of the printed blocks as that's just how the paper is sitting, but one thing I did notice just now is that the columns of coloured blocks are staggered.  Look at how they line up with the edge of the paper.  It's like each one's stepped down.  Everything else on the page is straight.  Is this how it's supposed to look?

 

IMG_1234.JPG

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Re: Cannot figure out image quality issues with Colorqube 8580 -- Help!

Hey Joe!!

You actually pointed me in the right direction off of this question that was submitted!

 

When I print the file from the printer in the CWIS ala Print > File Download it's print with about 50% or more color and saturation and better quality! 

 

Also I'm printing from: Windows 10 x64 and Adobe Photoshop/Illustrator/Acrobat (with .png and .jpg file formats up to 300dpi). All give almost a quality of like it's a saver mode but can't seam to locate the preferences or if it's a driver issue, all we get the same outcome from other computers in the office!

 

Hope your still around!! :)

 

Also, if need be --- if this thread is no longer being used my email is brandon at texasmassageacademy.com

 

Thanks so much!

 

Brandon

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Re: Cannot figure out image quality issues with Colorqube 8580 -- Help!

Hey Joe!!

You actually pointed me in the right direction off of this question that was submitted!



When I print the file from the printer in the CWIS ala Print > File Download it's print with about 50% or more color and saturation and better quality!



Also I'm printing from: Windows 10 x64 and Adobe Photoshop/Illustrator/Acrobat (with .png and .jpg file formats up to 300dpi). All give almost a quality of like it's a saver mode but can't seam to locate the preferences or if it's a driver issue, all we get the same outcome from other computers in the office!



Hope your still around!! :)



Also, if need be --- if this thread is no longer being used my email is brandon at texasmassageacademy.com



Thanks so much!



Brandon
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Re: Cannot figure out image quality issues with Colorqube 8580 -- Help!

It's almost certainly that you have Adobe controlling the color and not the driver.

 

File > Print > Color Management > Color handling > Printer Manages Colors

 

And make sure you are using a Xerox made driver and not the Windows Class driver supplied in Win 10 by default.

 

 

Please be sure to select "Accept Solution" and or select the thumbs up icon to enter Kudos for posts that resolve your issues. Your feedback counts!

Joe Arseneau