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Cannot print 2-sided from NEW WorkCentre 6151-DNI

When printing, the dialog box has the 2-sided option GRAYED-OUT.  Tha's strange, since the printer is supposed to have 2-sided printing AS THE DEFAULT printing format.  Would greatly appreciate any help on this.

—Richard

1 Reply
Analyst Nation Moderator Joe053204-hcl
Analyst Nation Moderator

Re: Cannot print 2-sided from NEW WorkCentre 6151-DNI

This would simply be a driver setting or incorrect driver issue, but you don't list what driver you have, and there is as far as I know, no such thing as a Phaser 6115-DNI. I can't even suggest a proper driver since you also did not mention that Operating system you are running where this issue occurs.

 

If it is a Windows Operating system, I would suggest the latest GPD-PS. Installed manually, so if in Win 8-10, do not select it from the list when installing, choose what is circled here

22.JPG

 

And at that point, if it still doesn't give duplex as an option just manually add the duplex option, to do that go to Control Panel > Devices and printers

Right-click the printer and go to Printer Properties > Configuration and enable the duplex with the dropdown box

 

2.JPG

 

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Joe
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