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evgsto
New Member
New Member

Cannot print from Android phone

Product Name: Phaser 3020
Operating System: Android

Hello , I just bought Phaser 3020 and i can't print from my phones. My printer is configured to my WiFi network and i can print wirelessly from my computer , but i can't print from my Android phones , tried with Xerox plug in and different apps but nothing is working.

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8 Replies
CathyO-Xerox
Community Manager
Community Manager

Re: Cannot print from Android phone

Hello evgsto,

Have you tried to print using Google Cloud Printing?

Thanks,
CathyO-Xerox
Community Manager

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snooper
Frequent Member
Frequent Member

Re: Cannot print from Android phone

I understand via https://support.google.com/chrome/a/answer/9633006?hl=en which was posted by one of the support reps here - that Cloud Print is ending soon - in Dec 2020

is there another option available?
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evgsto
New Member
New Member

Re: Cannot print from Android phone

Google print not working everytime. I don't understand why third-party app can find and use Xerox 3020 for printing from android , but Xerox app can't find the printer and print ??????? I am very disappointed .Whatever, I already returned printer to the seller , so i dont have problem anymore

Re: Cannot print from Android phone

Same here!. I cannot believe this...
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Naggayna
New Member
New Member

Re: Cannot print from Android phone

Same here. Unfortunately, Xerox Service Plug in android app officially doesn't support this model:)) And Google Cloud print should be deprecated on 1 Jan 2021.
What's the best solution to print from an Android device in the same network?
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carlosdd94
New Member
New Member

Re: Cannot print from Android phone

Xerox Plugin doesnt work, Wifi Direct neither, really dissapointing. But I found an app on play store, Nokoprint, with it you can print on your Phaser 3020, but the app its a little bit annoying with all the ads. Its tunbelievable that xerox doesnt have a solution for this, I will try nokoprint for some days and analyze if I return the product as I cant print on my Chromebook neither. I will never recommend Xerox to anyone.

Re: Cannot print from Android phone

Great!, that app worked just fine for me. Yes, it's annoing with all those ads, but it's relatively cheap to get rid of those. Ofcourse, Xerox should pay for our subscriptions... :D

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KariMendez
New Member
New Member

Re: Cannot print from Android phone

You can share it on social networks yo whatsapp and then access your computer to print it out

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