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azurinfo New Member
New Member

Cannot print on client from remote desktop session

Product Name: WorkCentre 3225
Operating System: Windows 10 x64

Hi all,

I've just setup a workcentre 3225 on my home wifi network and it works prefectly (exept airprint). I'm using a remote desktop session for my work, through a vpn connexion and printing doesnt works. Here is my configuration steps :

- I've installed Workcentre 3225 drivers on server, create a local printer then activate share on it.

- I've restarted Print Spool service

- When i connect on my remote session, i've a printer Xerox 3225 on virtuel redirected ports that comes

- When i print i got an error : Print error on Xerox .... Cannot print

Anyone already facing this issue ? I had a Dell and HP before and it worked without any problems

Cheers

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2 Replies
Community Manager CherylO-Xerox
Community Manager

Re: Cannot print on client from remote desktop session

Hello azurinfo.

If you have not already resolved this issue, we suggest you search our online knowledgebase for this product: WorkCentre 3225.

Alternatively, you can visit our Contact Us page for other support options.

Thanks,
CherylO-Xerox
Community Manager

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Technical Escalation User DavidX28897-xrx
Technical Escalation User

Re: Cannot print on client from remote desktop session

Check that you are printing to IP instead of WSD port

Check that the driver is also installed on your remote desktop. It will be greyed out under devices and printers if no driver installed. 

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