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mliptak
New Member
New Member
‎09-02-2020 03:42 AM

Cannot print over wifi

Product Name: Phaser 3020
Operating System: Linux

This printer was working fine (I was able to print over wifi) until some time ago.  Now the printer gets an IP address from my DHCP server but I cannot ping it, also a nmap scan does not show any open ports.  How can I troubleshoot this?
I tried to connect to the printer over USB cable from a Windows laptop, but not sure what to do next. Thanks.

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CherylO-Xerox
Valued Advisor
Valued Advisor
‎09-17-2020 07:28 PM

Re: Cannot print over wifi

Hi mliptak, 

Thank you for using the Support Forum. Please take a look at this article in the online knowledgebase for information on setting up the wifi. Please consider contacting your support centre for further assistance.

Thanks,
CherylO-Xerox
Community Manager

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