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thieslei
New Member
New Member

Cannot print using ANDROID on Phaser 3020

Product Name: Phaser 3020
Operating System: Windows 10 x64

Hi.

I've just bought a Xerox Phaser 3020, and I can't print on it using my android phone. I wife has an IOS and can print without any problem.

 

I also have another phone with a previous Android version, and I'm facing the same problem. I've tried Mopria and Xerox Print Service Pluggin with out success.

 

Can you please help me to understand what do I have to do? Thanks.

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7 Replies
TammyL-Xerox
Administrator
Administrator

Re: Cannot print using ANDROID on Phaser 3020

Hello thieslei, 

I searched our online knowledge base and found an article for printing using Google Cloud Print. 

If you're still having issues after trying these steps please consider calling our support department for additional assistance.

Thanks,
TammyL-Xerox
Community Manager

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carlosdd94
New Member
New Member

Re: Cannot print using ANDROID on Phaser 3020

Xerox Plugin doesnt work, Wifi Direct neither, really dissapointing. But I found an app on play store, Nokoprint, with it you can print on your Phaser 3020, but the app its a little bit annoying with all the ads. Its tunbelievable that xerox doesnt have a solution for this, I will try nokoprint for some days and analyze if I return the product as I cant print on my Chromebook neither. I will never recommend Xerox to anyone.

Tibor Svarc
New Member
New Member

Re: Cannot print using ANDROID on Phaser 3020

I have the same problem. With the Nokoprint there is an additional problem: the Phaser 3020 is an unknown printer for it, so it is using a generic driver. So even if I decide to "get rid of ads" (i.e. buy it) I will still not have a fully functional print from my phone. There is no android driver for this model? Come on Xerox!
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Tibor Svarc
New Member
New Member

Re: Cannot print using ANDROID on Phaser 3020

Google cloud print service is closed on December 31. 2020.
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Head223
New Member
New Member

Re: Cannot print using ANDROID on Phaser 3020


Hi.

I've just bought a Xerox Phaser 3020, and I can't print on it using my android phone. I wife has an IOS and can print without any problem.

 

I also have another phone with a previous Android version, and I'm facing the same problem. I've tried Mopria and Xerox Print Service Pluggin with out success.

 

Can you please help me to understand what do I have to do? Thanks.


Find the option to select your printer. The Android device displays a list of printers that are available on the Wi-Fi network. Find your printer on the list, and then tap to select it. Make any changes to the available printing options, if desired. Tap Print to send the print job to the printer.You may tap Printer Settings to see additional print options.

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Tibor Svarc
New Member
New Member

Re: Cannot print using ANDROID on Phaser 3020

I have found two third party apps that enable your Android phone to print on Phaser 3020:

PrinterShare: https://play.google.com/store/apps/details?id=com.dynamixsoftware.printershare&hl=en-GB,

In order to be fully functional you'll need to buy a key for it. https://play.google.com/store/apps/details?id=com.dynamixsoftware.printershare.premium&hl=en-GB

and

NokoPrint. https://play.google.com/store/apps/details?id=com.nokoprint&hl=en&gl=US

To bad, there is no original, Xerox app/plugin that recognizes Phaser 3020 on Android devices. The forementioned apps also do not recognize this specific printer, they use generic drivers, but they do provide basic functionality.

It would be very nice if Xerox would develop and publish an Android app/plugin that will recognise this printer.Like other big manufacturers (Epson, HP, Samsung...) Specially, since from January 1-st 2021. Google terminated it's Cloud print service on which Xerox relied so far. 

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sevketk
New Member
New Member

Re: Cannot print using ANDROID on Phaser 3020

I have everything the same. Xerox is a very primitive company I guess
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