Hi there!
Would you please make sure you are following the process below?
- Open Tray 1.
- Remove any paper contained within the tray.
- Pull out tray to its furthest extent.
- Grab both sides of the machine end of the tray until the tray pops free of the machine.
- Place tray on a flat surface.
- Press in tab and lift on storage compartment cover.
- Remove contents of the storage compartment.
NOTE: Store the Standard tray in a safe place where it will not be damaged, such as a filing cabinet with sufficient storage space, or the Envelope Tray original box. - Carefully insert the Envelope Tray into the machine until tray clicks in place.
- Press in tab and lift on envelope tray storage compartment cover.
- Deposit contents of the previous tray's storage compartment.
- Close tray door.
- Press the login button on the control panel and log in as the administrator.
Note: Depending on when the device was manufactured or the software version installed, the default password may be the device serial number or 1111. - Touch Device.
- Touch Support.
- Touch Tray 1 Envelope Option.
- Touch Enable to activate the Tray 1 Envelope option.
- Touch the Back button to return to the Device app.
- Touch Paper Trays.
- Touch Tray 1.
- Touch Tray Type.
- Touch Envelope to enable envelopes.
Hi!
We are purchased envelope tray 497K17720 for our C7025. It was installed to tray 1 slot. But after I cannot set envelope in tray setting. I can set envelope's to bypass tray, but for env. tray -- no.
