Cathy,
I don't have a Xerox support contract. This was a printer bought from Amazon at the start of the pandemic, for home use. Xerox really seems to want to set you up on some kind of plan where you pay for copies and they deliver toner to you and include service. This isn't the way small offices/home offices work, and it definitely was not going to be what I did during a pandemic. I got a one-year warranty and that seemed sufficient.
At this point, this printer is garbage to me. Replacing the toner even once with genuine Xerox toner costs more than the printer did, and using non-genuine toner immediately voids the warranty, and I am pretty convinced there are some design flaws in it that it broke this badly after this short a time.
When trying to E-cycle it, I could not even factory reset it beforehand because I was out of cyan toner.
I will likely never buy another Xerox product.
