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TheGushi
New Member
New Member

Cannot update firmware from MacOS

Product Name: WorkCentre 6515
Operating System: macOS 12 - Monterey

Hey all,

I'm trying to update the firmware on my Xerox 6515, but while it tells me "Firmware sent successfully" nothing actually happens.

I've tried turning the firmware update enabled off then on in the web UI, and it says it cannot re-enable it because "a job may be in progress"

Screen Shot 2022-09-18 at 15.31.49.pngScreen Shot 2022-09-18 at 15.34.43.png

This has been a frustrating experience with this printer and I'm about to give it away.

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2 Replies
CathyO-Xerox
Community Manager
Community Manager

Re: Cannot update firmware from MacOS

Hello there,

I see no one has responded to this post yet. So, at this point I would recommend contacting your local Xerox Support Department to speak with a Product Specialist for more assistance. Please call 1-800-821-2797 or 1-800-835-6100.   

Thanks,
CathyO-Xerox
Community Manager

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TheGushi
New Member
New Member

Re: Cannot update firmware from MacOS

Cathy,

I don't have a Xerox support contract.  This was a printer bought from Amazon at the start of the pandemic, for home use.  Xerox really seems to want to set you up on some kind of plan where you pay for copies and they deliver toner to you and include service.  This isn't the way small offices/home offices work, and it definitely was not going to be what I did during a pandemic.  I got a one-year warranty and that seemed sufficient.

At this point, this printer is garbage to me.  Replacing the toner even once with genuine Xerox toner costs more than the printer did, and using non-genuine toner immediately voids the warranty, and I am pretty convinced there are some design flaws in it that it broke this badly after this short a time.

When trying to E-cycle it, I could not even factory reset it beforehand because I was out of cyan toner.

I will likely never buy another Xerox product.

 

 

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