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Cant print from USB Stick - user not entitled.

Product Name: Xerox WorkCentre 3655i
Operating System: macOS 10.14 - Mojave

We bought a new Xerox WorkCentre 3655i. It already didn´t connect to my computer via USB. So I tried to print from a USB Stick, but when I ordered the print job, the following notification appeared: Deleted - the user is not entitled for this order type.

Even though i was logged in as Administrator. What can i do now to ensure printing from a usb Stick?

 

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Valued Advisor
Valued Advisor

Re: Cant print from USB Stick - user not entitled.

To hook up the Mac to the printer direct via USB cable you need to change the USB port type, do that via:

 

  • Login to the printer as the System Administrator.
  • Press the Machine Status button on the Control Panel.
  • Select the Tools tab on the Touch Screen.
  • Select Network Settings.
  • Scroll down and select USB Settings.
  • Select USB Connection Mode.
  • Select Direct Printing using Driver.
  • Select OK.

Now plug it into the Mac and it should see a printer, and at that point you would make sure you use the Xerox driver, because Apple will no doubt install it with their Generic Apple Print driver.

As for the error, that would imply you have something like Xerox Standard Accounting enabled, doesn't matter how the job gets there, you will get an error if you don't supply an XSA account (Not the system admin)

You have admin access though, so check if it is enabled and shut it off if it is.

Machine Status  >Tools > Accounting Settings > Accounting Mode

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The only other way to do anything that would cause such an error is to disable users from printing entirely, which certainly would have had to be enabled by someone on your LAN (It isn't available at the device and is never enabled by Xerox)

CWIS > Properties > Login/Permissions/Accounting > User Permissions > User Permission Roles > Edit

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Edit

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If none of that works, supply a picture of the fault

 

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Joe Arseneau