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Cant set 'paper available' to A4 on print server

Product Name: ApeosPort-VI C3370, PCL 6 Driver
Operating System: Windows 10 x64


Im having an issue on our print server where im unable to change 'paper available' to A4 from letter. This is causing issue with users using the print server since applications like MS word will keep defaulting to letter.

A4 has been set in General > preferences as well as Advanced > Printing Defaults. Any printer that uses this driver are all set to letter under 'paper available'.



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Community Manager
Community Manager

Re: Cant set 'paper available' to A4 on print server

Hello rginty,

I am not sure if this will help, but I found a setting from the KB called Allow Paper Substitution for Prints. The steps on this setting are located HERE. 

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