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1 Reply
CathyO-Xerox
Community Manager
Community Manager
‎03-12-2020 04:19 PM

Re: CentreWare Web 6.3 Installer hanging

Hello Pete,

I see no one has responded on this one so I would recommend contacting your Support Department. Please be sure to have your device serial number ready as they will need that to authenticate you.

Thanks,
CathyO-Xerox
Community Manager

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PeteBC
New Member
New Member
‎03-06-2020 12:36 PM

CentreWare Web 6.3 Installer hanging

Product Name: CentreWare Web
Operating System: Windows Server 2016 x64

I am upgrading from CentreWare Web 6 to 6.3. I have backed up the data base and uninstalled CentreWeb 6.0 per instructions. Rebooted. I then started the CentreWare 6.3 installer, answered all the questions and clicked install.

Its starts to install. On its first step when the installer says its installing Microsoft Visual C++ 2008 redistributable it hangs. Clicking cancel and it does not cancel. I do notice that Microsoft Visual C++ 2008 redistributable has been installed by the installer but it does nothing else. Also the installer is taking up 52% of the cpu and never stops.I had to end the installer task through task manger. 

I reran the installer and it finally passed Microsoft Visual C++ 2008 redistributable installer point and installed.

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