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amoorer
Frequent Member
Frequent Member
‎03-04-2020 05:20 PM

Chromebook Banner Page Still Printing using IPP but disabled on B8055

Product Name: AltaLink B8055
Operating System: Not Applicable

Banner page is disabled on the B8055.  When users print via wifi using Lenovo Chromebook it prints a banner page.  The printer has been added to the chromebook using the IP address, and using IPP protocol...it won't print in any other setting...I tried to re-activate banner page, performed reboot...then disabled again, then reboot...Still prints Banner Page...Also have checked "no" for "allow print driver to override"...has anyone else been able to solve this mystery? I must be related to the chromebook...the B8055 has the latest software...

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Joe Arseneau
Valued Advisor
Valued Advisor
‎03-09-2020 11:56 AM

Re: Chromebook Banner Page Still Printing using IPP but disabled on B8055

It is some sort of bug using IPP, affecting a lot of printers. I have not been able to replicate as I don't have a Chromebook (Tried a Mac and it did not print the banner using IPP as protocol)

It has not been reported to Xerox Engineering as far as I can see, but my sources may not be reliable with all the new support changes Xerox has going on.

If you have a support contract, I highly suggest calling to report it and stating you need the rep to commit a "SPAR" to get it fixed.

They will require you to print and scan a copy of the configuration report to go with the escalation (Email it to them)

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Joe Arseneau
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