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pschaub New Member
New Member

Citrix Printed PDFs hung up in queue

We have a WorkCentre 5775 with the latest firmware installed.  We are using the Xerox GPD PCL V3.6.433.6.0.0, which is (I believe) the latest version.  When users print to this machine from a PC, it works ok.  However when they print to it via Citrix, especially when printing PDFs, the jobs get hung up in the print queue and sit there in a 'spooling' status for hours or even a day until someone restarts the print spooler.  Then the jobs disappear.  Has anyone seen this particular issue before?  Any thoughts or suggestions are appreciated.

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2 Replies
Community Manager CherylO-Xerox
Community Manager

Re: Citrix Printed PDFs hung up in queue

Hi pschaub,

Thank you for using the Support Forum. Please take a look at the document Helpful Hints for Printing in Citrix.  If you are unable to find your answer in this document then please consider contacting your support centre for further assistance.

Community Manager

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Fabio Valued Advisor
Valued Advisor

Re: Citrix Printed PDFs hung up in queue

are you using also the xerox driver on the citrix?
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