I'm trying to clone a WorkCentre 5330, I've created the .Dat file and saved it to a network share. I've confirmed the software on both devices is the same (updated from same file). I'm logged into both devices as "admin", however when I try to install the clone file onto the second device I get an return message "Your request was not processed. Is there some granular setting I'm missing or set that I need to change? Is this done better from a untouched device better, hence I stated configuring the second device before I found the clone option?
Thank you for using the Support Forum. Please make sure you are following all the steps in the solution for cloning the machine. Also make sure that the Software upgrade feature is not disabled on the machine receiving the clone file. This solution is for disabling but in step 6 of this solution make sure the feature is Enabled with a checkmark in the box. If this does not help please consider contacting your support centre for further assistance.
Thanks, CherylO-Xerox Community Manager
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