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dante New Member
New Member

Color 550 w/ Integrated Fiery Server cannot retrieve an IP address

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We have a Xerox Color 550 set up in our office and it has been printing fine over our network, up until today. I saw that I did not have an IP assigned. I tested the port and the cable and could get a working connection and IP, but, under a different IP address than what was previously assigned to the printer via that same port.

 

It is configured to get an IP via DHCP, but it said DHCP failed. I tried assigning a static IP using the IP etc. that my computer received when hardwired into it, but could not connect to that printer at the new IP. I reverted the settings back to DHCP and rebooted the integrated server and printer several times, but haven't been able to get anywhere. I cannot access the printer in a web browser via the former IP at the moment, but when I first noticed the issue I saw that it said the printer was unavaiable via a web browser pointed at the IP.

 

The folks who purchased the printer, purchased it from another business and have not completed the transfer of ownership with Xerox, so their phone support could not assist me.

 

Please help!

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8 Replies
fiery Occasional Advisor
Occasional Advisor

Re: Color 550 w/ Integrated Fiery Server cannot retrieve an IP address

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The machine should be on dhcp. The Fiery should be whatever your network requires. That being said there could be a bunch of scenarios happening. The Fiery may not be coming up to ready. Normally 00 should be lit up on the side of it. Also do not use the rocker switch to turn it off/on. Push the led in to turn it on, push and hold to turn it off. That is just a few things to ponder.

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dante New Member
New Member

Re: Color 550 w/ Integrated Fiery Server cannot retrieve an IP address

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Thanks for the info. The LED currently displays 00. I'll try to turn it on/off via the LED.

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dante New Member
New Member

Re: Color 550 w/ Integrated Fiery Server cannot retrieve an IP address

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hmm, the LED doesn't appear to double as a button.

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Analyst Nation Moderator Joe053204-hcl
Analyst Nation Moderator

Re: Color 550 w/ Integrated Fiery Server cannot retrieve an IP address

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You must be looking at the wrong light then.

 

Right by the fan port near the power cable is a green light about the size of a pencil eraser, that is the one he is referencing.

 

Also, Follow the attached pdf, it should stop the issue occurring in the future, it only pertains to the 550/560/570 with a Fiery, no other printers.

Please be sure to select "Accept Solution" and or select the thumbs up icon to enter Kudos for posts that resolve your issues. Your feedback counts!

Joe
dante New Member
New Member

Re: Color 550 w/ Integrated Fiery Server cannot retrieve an IP address

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Joe. Thank you SO much. The green light was indeed there, I reset the machine using that and followed the instructions in your .pdf and the original IP address info was restored to the printer.

 

It spit out a config print upon making those changes, which is how I saw that the original IP was restored...so I tested it from my computer and successfully sent a job through to the printer. I did not complete the instructions in the .pdf where it instructs me to use a web browser to make additional changes...things seemed to be working as they were prior to this issue, so I didn't want to ruin my progress by messing with it more.

 

If you think the rest of those instructions are necessary, please let me know.

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Analyst Nation Moderator Joe053204-hcl
Analyst Nation Moderator

Re: Color 550 w/ Integrated Fiery Server cannot retrieve an IP address

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I highly suggest it.

 

This printer, when hooked to a DFE (Fiery or Freeflow) has a terrible habit of doing what your was doing whenever it sleeps for more than 36 hours. So unless you want to deal with it every Monday morning (Assuming 9-5 job Mon-Fri) it should be done.

Please be sure to select "Accept Solution" and or select the thumbs up icon to enter Kudos for posts that resolve your issues. Your feedback counts!

Joe
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StevenIntegrity New Member
New Member

Re: Color 550 w/ Integrated Fiery Server cannot retrieve an IP address

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I'm like 2 years late here. But I'm having this exact same issue BUT I don't know my IP to access my Fiery. I'm pretty new to this printer/printing.

Is there any way I can find this information so I can finish running through the steps you listed in the PDF?

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pritmadlani New Member
New Member

Re: Color 550 w/ Integrated Fiery Server cannot retrieve an IP address

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I'd find this useful as well.
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