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Color 560 Printing trifold photo cards

Hi! I have a customer who would like me to print a few thousand pre-manufactured trifold photo cut-out cards with their logo, etc. When opened, the cards are approximately 7" x 15" divided into three panels by creases. The central panel has a cutout of approximately 3¼" x 4¾". In the past, I have printed thousands of pre-creased cards without problem. The cutout in this card is proving the problem. The card is jamming at feed (bypass, Tray 5) either because the sensors or the rollers are encountering the cut-out. I have tried putting the card through in a folded state. Again, it jams because the rollers separate the two or three layers of card. Does anyone have a workaround for this to enable me to print these cards? Many thanks for your reading and your thoughts.

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Community Manager
Community Manager

Re: Color 560 Printing trifold photo cards

Hello GPS, 

If you have not already resolved this issue, we suggest you search our online knowledgebase for this product:  Xerox Color 560 .

Alternatively, you can visit our Contact Us page for other support options.

Thanks,
CherylO-Xerox
Community Manager

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