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Color Cube 8700 color printing

Our Color Cube 8700 is networked into several pcs and periodically it refuses to print in color. There is plenty of ink available. I suspect it has something to do with a conflict between printer preferences on the pcs and on the printer itself. Any suggestions?

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Valued Advisor
Valued Advisor

Re: Color Cube 8700 color printing

Hey you!

 

Try printing an internal page from the printer, and see if thats in color.

 

Best Regards

Kimzi


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Re: Color Cube 8700 color printing

I tried to print a color example sheet and it came out black and white.

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Valued Advisor
Valued Advisor

Re: Color Cube 8700 color printing

Hi again!

 

try printing a config report.

 

  1. Press the [Machine Status] button on the Control Panel.
  2. Select the [Machine Information] tab on the Touch Screen.
  3. Select [Information Pages].
  4. Select [Configuration Report].
  5. Select [Print].

If that also comes out black and white it has nothing to do with the settings on the PC's.

 

Best Regards

Kimzi


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Re: Color Cube 8700 color printing

Hello Kimzi

 

I printed the config report and it did come out in black and white, I thought it always did??????

 

So what next? I did notice in the web interface that the printer is set to B&W as a default.

Holly

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Valued Advisor
Valued Advisor

Re: Color Cube 8700 color printing

Hi again, Holly!

 

You could try THIS when copying and see if that works.

If so then its just the wrong settings.

 

Best Regards

Kimzi


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Please remember to select "Accept as Solution" for posts that helped you solve the issue.

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