Color Cube 8700 color printing

[rqholly]

Our Color Cube 8700 is networked into several pcs and periodically it refuses to print in color. There is plenty of ink available. I suspect it has something to do with a conflict between printer preferences on the pcs and on the printer itself. Any suggestions?

[Kimzi]

Hey you!

Try printing an internal page from the printer, and see if thats in color.

Best Regards

Kimzi

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[rqholly]

I tried to print a color example sheet and it came out black and white.

[Kimzi]

Hi again!

try printing a config report.

1. Press the [Machine Status] button on the Control Panel.
2. Select the [Machine Information] tab on the Touch Screen.
3. Select [Information Pages].
4. Select [Configuration Report].
5. Select [Print].

If that also comes out black and white it has nothing to do with the settings on the PC's.

Best Regards

Kimzi

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[rqholly]

Hello Kimzi

I printed the config report and it did come out in black and white, I thought it always did??????

So what next? I did notice in the web interface that the printer is set to B&W as a default.

Holly

[Kimzi]

Hi again, Holly!

You could try THIS when copying and see if that works.

If so then its just the wrong settings.

Best Regards

Kimzi

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Please remember to select "Accept as Solution" for posts that helped you solve the issue.