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Color Print PIN not appearing in 8860MFP Print Dialogue on Mac OX 10.7.4

I have an iMac running Lion OX 10.7.4.

When I install the drivers for our 8860MFP, then in the Print Dialogue box under: "Image Quality" a small box should appear enabling you to enter the PIN to print in color. But this box is not appearing.

 

It is appearing on other iMacs we have set-up in the office.

 

I have checked the correct driver is being used; restset the printing; reinstalled the driver, restarted the iMac, restarted the printer etc.

 

Any ideas? Is there a way to totally de-install the whole Xerox package, including prefs etc?

 

Thanks, Peter

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Community Manager
Community Manager

Re: Color Print PIN not appearing in 8860MFP Print Dialogue on Mac OX 10.7.4

Hi MSMLondon,

Thank you for using the Support Forum. If you have not already resolved this issue, we suggest you search our online knowledgebase for this product: Phaser 8860MFP

Alternatively, you can visit our Contact Us page for other support options.

Thanks,
CherylO-Xerox
Community Manager

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