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Color Qube 8570 cyan ink block not feeding down chute

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I have a Color Qube 8570 and am using the proper Xerox Ink sticks for this printer,  In this printer, it appears that the ink sticks sit at the top of the chute until the lid is closed, and that releases the sticks and pushes them down the chute.  The newest stick of cyan that I inserted sits at the top of the chute and never feeds down.  All the other colors feed with no problem.  I recently purchased more ink and compared the new sticks of cyan with the one that won't feed.  They appear identical.  When I put a new stick in, it also did not feed.

 

Any ideas on how to free this chute up before I run out of cyan and can no longer print?

 

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Valued Advisor
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Re: Color Qube 8570 cyan ink block not feeding down chute

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Is there not any error code? The ink is region coded and contract coded dependant on the machine location and whether it is on a metered contract or not.

 

And the ink won't feed until it is needed, is there a message saying to load the cyan yet?

 

 

 

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Joe Arseneau
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Re: Color Qube 8570 cyan ink block not feeding down chute

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No there is not an error code.  The ink in the other slots shifts down to the bottom of the chutes when the lid is closed, but the cyan does not.  I can wait until it asks for cyan, but I don't understand why one color behaves differently than the others.

 

 

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Re: Color Qube 8570 cyan ink block not feeding down chute

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Today the display indicated that cyan ink was low, so I inserted an ink block in that chute.  When I closed the lid it still did not feed down the chute.  However, the printer recognized that there was a problem and the display prompted me to open the ink loader door and then close it again.  Several rounds of this (prompt on the display, open, close) had no effect.  I grabbed the ink block and shook it back and forth in the slot, then closed the door, and it finally did feed down the chute.  It appears to me to have been a mechanical problem.

 

Ever since I received this printer (I got it as a replace ment for a Phaser that was under a service contract and couldn't be repaired) I have be disappointed in the quality of the mechanical parts.  The ink feeds into the chutes inconsistently (sometimes they stick at the top, sometimes they feed down immediately).  It makes lots of loud noises, clunks and clicks, and is simply not as well built as the Phasers I've used for years.