You can try reseating the Cyan cartirdge to see if that helps. Here are the steps.
I know this is an old thread, but I'm having this same issue with my VersaLink C405 and cannot figure it out. I thought I was low on cyan but I replaced the cartridge and my prints are still coming out with zero blue. I get the same "process has completed with an error" with no code and nothing in the jobs stating what happened. I've cleaned the CTD sensor and replaced toner with no luck, and I'm not sure where to go from here.
Transfer belt is an assembly wich containes a film that takes the toner from imaging units and transfer it on the paper. To have access to the CTD sensor open the rear cover and you will find it under the belt.
I would like to try to clean the CTD sensor. I am having trouble locating it. What is the transfer belt?
Maybe the CTD sensor is dirty. It is located behind the rear cover, under the transfer belt.
Thanks for the reply.
There is no job listed for the color registration. I am attaching pictures of each screen that I see in order.
Can you post a picture of it showing that with no sign of the fault that caused it?
Because I simply can't replicate what you are seeing, the job faults and you go to the Jobs app, find it, and select it, and it tells you what is wrong, near always via Fault code as well as by words. Take this job on mine just a few minutes ago as an example.
There is no fault code displayed.
Color Registration - Automatic
Process has completed with an error.
This is what I see when it completes.
I'm having trouble with color registration on the Versalink C400. My pages are coming out mostly pink with black. I tried to do an automatic color registration, however, when it completes it says "has completed with an error."
I am not sure where to start next. I tried replacing the cyan toner and it is still having the same issue.
Thanks for any help provided.