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Valued Advisor
Valued Advisor

Re: Color bleed on 8560DN

Hi JeffWalla2,

Thank you for using the Support Forum. Please take a look at the solutions for Color Migration, paying particular attention to solution 4. for cleaning the wiper blades.  If these solutions do not help please consider contacting your support centre for further assistance.

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Color bleed on 8560DN

Product Name: Other - specify product in post

I have a Phaser 8560DN that gets moderate usage (56796 pages since 2010) with more than adaquate maintenance i.e. new extended maintenace kits at <50% and so on. The problem I'm having is the Cyan seems to be bleeding into the Magenta as the cleaning printout shows nearly all the Magenta coverage is filler with Cyan. After about 40 prints in pure 255, 0, 255 the color seems to be returning (about 80%) but I fear this is only a temperary fix and wonder if I may need a new print head. Please do not ask me to check my drivers, I have all the proper drivers required and they worked well in the past along with work very well on three other 8560's. I have always ever used OEM Xerox solid ink even though they cost alot of $$$. I'm also having a strange issue with another printer eating through Cyan in standby mode but lets focus on one at a time.


Thanks in advance for your help.

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