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Color overprint is not accurate

Product Name: Xerox Versant 2100 Press
Operating System: Windows 7 x64

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On my 2100 printer, I can print A3 files, only the first two are ok, and the next ones are all wrong color matching

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7 Replies
CherylO-Xerox
Valued Advisor
Valued Advisor

Re: Color overprint is not accurate

Hi marcy-Dong,

Thank you for using the Support Forum. Please take a look at the article for the auto alignment procedure to see if that will help.  Please consider contacting your support centre for further assistance.

Thanks,
CherylO-Xerox
Community Manager

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Re: Color overprint is not accurate

2.jpg1-1.jpg

 

This is not the problem of double-sided alignment of the paper, but inaccurate color registration. After the paper alignment calibration, this problem still exists. like this

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Re: Color overprint is not accurate

I tried cleaning the encoder, transfer belt, transfer belt drive motor, transfer roller, transfer belt cleaning component, fusing component, etc., but to no avail

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Re: Color overprint is not accurate

1-1.jpg2.jpg

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CherylO-Xerox
Valued Advisor
Valued Advisor

Re: Color overprint is not accurate

Hi marcy-Dong, 

Sounds like you have tried everything already, so it would be a hardware escalation: 1-800-821-2797 or 1-800-835-6100 

Thanks,
CherylO-Xerox
Community Manager

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Re: Color overprint is not accurate

Can you give me a contact number in China?

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CherylO-Xerox
Valued Advisor
Valued Advisor

Re: Color overprint is not accurate

Hi marcy-Dong, 

This is the contact information I have.  If you call the sales number they should be able to direct you to support.  

Fuji Xerox (China) Limited
32F, Hongkong New World Tower,
300 Huaihai Zhong Road,
Shanghai, PRC 200021
Sales: 021-23022288

Thanks,
CherylO-Xerox
Community Manager

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Select Accept as Solution for posts that have helped to solve your issue(s)!

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