ColorCube 8700 issues printing to C5 paper size

[dschroth]

investigating more on this, there seems to be a "Paper Substitution" screen on the printer, but I don't see how to add additional paper sizes to the list.  For example, if the job is looking for "6.4 x 9" I would like it to print on the "C5 Envelope" that the printer thinks it has in it.  Any ideas on how to do this?

[dschroth]

On our ColorCube 8700 we are having issues printing to C5 paper size.  In our program we select printing to "C5 Envelope (162 x 229 mm)" and when we put that paper in tray 2 we confirm that we have loaded that size.  But when the job comes through it won't print saying "Resources Required".  The job details show it to be looking for "6.4 x 9" paper size, and there seems to be no way to get it to print out.