Go to the printer's menu screen. Choose "Paper Tray Setup", then "Tray 2 Paper Type". Once there, check to see that you have "Plain Paper" If it says "Card Stock" or something different, change it to Plain Paper -- something the printer can print in duplex.
I have the same issue with a ColorCube 8570. Two days ago, all Users were not able to print 2-sided. Yesterday, I found this post and did the NVRAM reset which then allowed them to print 2-sided without issue. This resolution was short-lived however as this morning these same users are again unable to print 2-sided.
Unfortunately, the supprt contract for this printer expired in January so I can't call Xerox to troubleshoot. I am concerned that it may be hardware related but since the printer is just over a year old, I am hoping that isn't the case.
Any thoughts as to what the root cause might be and possible fixes would be appreciated!
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