cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
New Member
New Member

ColorQube 8580 Blurry Black

We  are having some issues with a ColorQube 8580. It recently started giving a error "93,599.00:3611" and locking up the entire system.  I have been unable to figure out what this error means.  When it gets this error, the printer is completely unresponsive.  Sometimes rebooting the printer will bypass the error problem, others it goes right back into the errored state.

 

When the printer does manage to boot completely it will print, but there is still an issue.  The black seems distorted or displaced on the printer.  Below is a snip of the issue I am seeing.  Near the edges of the paper the text seems  better, but more to the center the numbers are completely unreadable.  YOu can als see the S and second T in test as well a some other letters have some serious issues.  I have run both the 'cleanings' avaliable in the printer menu, and have cleaned the plastic strip in the printer as indicated in the troubleshooting guides, but the problem persists.

 

Anyone have any ideas? Distorted Black

0 Kudos
1 Reply
Highlighted
Valued Advisor
Valued Advisor

Re: ColorQube 8580 Blurry Black

Oddly the fault is for Cyan not black.

 

You did run the Eliminate Light Stripes procedure right?

 


To clean the printhead using the basic eliminate light stripes procedure:

  1. Press the [Up] or [Down] arrow button on the Control Panel to select [Troubleshooting] on the Display Screen, and then press the [OK] button.
  2. Press the [Up] or [Down] arrow button to select [Print Quality Problems], and then press the [OK] button.
  3. Press the [Up] or [Down] arrow button to select [Eliminate Light Stripes], and then press the [OK] button.
  4. Press the [Up] or [Down] arrow button to select [Basic], and then press the [OK] button. The printer will perform a head cleaning, which will take about five minutes. The printer will then print a cleaning page and a light stripes test page.
  5. Repeat steps 1 - 4 one more time. If there are no weak or missing jets then the print quality problem has been resolved. If there are still weak or missing jets after two basic light stripe cleanings, continue with step 6.

    NOTE: Do not try the Advanced Eliminate Light Stripes Cleaning mode without performing two basic cleanings first.

    To clean the printhead using the advanced eliminate light stripes procedure:

  6. Press the [Up] or [Down] arrow button to select [Advanced], and then press the [OK] button.
  7. Select the missing jet color and number. If necessary, check the light stripes test page to determine the color and jet number of the missing jet.

    NOTE: Only perform the advanced light stripe cleaning once. If weak or missing jets still persist, continue with step 8.

  8. Print the Troubleshooting Print Quality Page. Evaluate the Light Stripes Test page for missing printhead jets, such as missing Cyan, Magenta, Yellow or Black color bars. If necessary, perform the basic eliminate light stripes procedure one more time. If the Advanced Eliminate Light Stripes procedure does not resolve the weak or missing jets, perform the Enable Jet Substitution Mode. 
Please be sure to select "Accept Solution" and or select the thumbs up icon to enter Kudos for posts that resolve your issues. Your feedback counts!

Joe Arseneau
0 Kudos