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JonathanG11890-GIS
XPERT Analyst User
XPERT Analyst User

ColorQube 9201 Printing issues

Any help with this issue would be greatly appreciated. We have a customer in the field with a 9201 and they have intermittent problems with printing to the colorqube. They will print a document and get weird characters down the side of the page. It doesn't happen all the time but it happens enough to irritate the customer. I am having their I.T. disable the advanced printing features in the default driver settings. Please let me know if that could possibly fix it or if their may be another solution.

 

Thanks,

 

Jonathan

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Fabio
Valued Advisor
Valued Advisor

Re: ColorQube 9201 Printing issues

try to print with lpr mode with queue name = LP

 

default the TCP IP port is setup in raw mode, you can change that to LPR

 

also upgrade to the latest global 5.216.drivers, they resolve a lot of problems

also upgrade your machine to the latest firmware, call xerox to obtain version : 061.0x0.221.15900

 

Goodluck

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