cancel
Showing results for 
Search instead for 
Did you mean: 
evan34
New Member
New Member

ColorQube 9201 Printing issues

Product Name: Other - specify product in post

any help with this issue would be greatly appreciated. We have a customer in the field with a 9201 and they have intermittent problems with printing to the colorqube. They will print a document and get weird characters down the side of the page. It doesn't happen all the time but it happens enough to irritate the customer. I am having their I.T. disable the advanced printing features in the default driver settings. Please let me know if that could possibly fix it or if their may be another solution.

 

Thanks,

0 Kudos
2 Replies
JordanAXAUQE-AA
Agency Analyst
Agency Analyst

Re: ColorQube 9201 Printing issues

Two quick things to check:

- Firmware of the Xerox machine
- Latest driver? (I recommend the PS)

If it does have an older driver on it I would uninstall the driver from the OS - depending on the OS you can find the directions or instructions online or just ask.
Thank you,
Jordan R.
Systems Analyst / Consultant
Fiery Certified Professional

If someone helped you make sure you give Kudos for their efforts! Don't forget to Select Accept as Solution if the reply resolved your issue as it will be able to help others!
0 Kudos
Fabio
Valued Advisor
Valued Advisor

Re: ColorQube 9201 Printing issues

try configure your tcp ip port on the port tab of your driver to lpr mode with queue name LP

also enable byte counting

0 Kudos