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ColorQube 9303 - always asks to confirm paper

Product Name: Other - specify product in post

We have a ColorQube 9303 in our office.  When we add paper to the appropriate tray, the system always asks us to confirm the paper size.  The error inthe Alerts is:


01-540-02: Paper removed from or added to Tray 2. User intervention is required at the local user interface to confirm Tray 2 settings. Print and Copy services can continue if the correct paper is available in other trays.


Right now, we require an administrator to come and confirm the paper size - how can we get around this?  I.e. so that when a "normal" person loads paper into the machine, it doesn't halt print jobs for that paper size?


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