Colorqube 8580DN will not delete job

[arichards85]

Did you ever find a solution? Mine is doing this exact same thing

[Joe Arseneau]

I have no idea, the printer is just receiving what the Mac is sending, the Mac is the issue.

It may be possible to change the printers Hostname and the IP address then reinstall on the Mac with the new information. Of course you would then need to reinstall on all the PC's/Macs

[semmco]

You are not going to believe this, turned system on this morning and the dreaded job has returned, this is frustrating.

Any ideas?

Thank you

[semmco]

Ok, the combination of cups, uninstalling and resetting printer 3 times all together seems to of worked.

at last a printer that works properly.

Thank you

[semmco]

Hi, thanks for the info,

I have entered the console.app and under cups i can see this in the error log.

If i clear error log it just re-appears, do i need to do something different?

Not familiar with cups or console. thank you

E [30/Oct/2017:10:25:26 +0000] [Client 203192] Returning IPP client-error-not-possible for Create-Job (ipp://localhost:631/printers/Xerox_ColorQube_8580DN) from localhost

Have also tried terminal commands lpq and lprm

[Joe Arseneau · Accepted solution]

OK, your video completely negates what i just posted.

The job is on your Mac, not the printer. If you are not comfortable using the terminal or CUPS to find and wipe the job, just reset the printing system and reinstall the printer(s)

[Joe Arseneau]

You could do the kill all procedure, but would lose anything else stored on the printer (all settings including it's IP address)

NOTE: Resetting NVRAM returns stored parameters in the image processor board NVRAM to their factory default values. The print count and the Adobe firmware serial number are not affected by this reset. You can reset the PostScript NVRAM using the Service Tools menu or the Service Diagnostics menu.

To reset the printers NVRAM using the Service Tools menu:

NOTE: Print a Configuration Page before resetting NVRAM.

1. Press and hold the [Up] arrow button on the Control Panel, and then press the [OK] button. This will automatically display the Service Tools menu on the Display Screen.
2. Press the [OK] button.
3. Press the [Up] or [Down] arrow button to select [Reset NVRAM], and then press the [OK] button.

To reset the printers NVRAM using the Control Panel:

1. Press the [Up] or [Down] arrow button on the Control Panel to select [Troubleshooting] on the Display Screen, and then press the [OK] button.
2. Press the [Up] or [Down] arrow button to select [Service Tools], and then press the [OK] button.
3. Press the [Up] or [Down] arrow button to select [Reset NVRAM], and then press the [OK] button.
4. Press the [Up] or [Down] arrow button to select [Exit], and then press the [OK] button to return to the Main screen.

[semmco]

No that did not work either.

Anything else we can try please?

[Joe Arseneau]

UNplug from any source that can print and reboot the printer 3 times in a row to clear the job.

Check and make sure no job is then stuck in the PC that was hooked to it (Printer ICON on the Dock)

Wait a few minutes to verify it is gone then plug it back into the Mac