Re: Colorqube 8880 False Paper Jam

CherylO-Xerox · ‎09-20-2021

Hi b3nb123,

Thank you for using the Support Forum. Please take a look at the article for Paper Jam - Remove Tray 2 for information on clearing a jam and cleaning the rollers. If these steps do not clear up the issue please consider contacting your support centre for further assistance.

Thanks,
CherylO-Xerox
Community Manager

Be sure to click Kudos for those who have helped you.
Select Accept as Solution for posts that have helped to solve your issue(s)!

b3nb123 · ‎09-15-2021

I have a Xerox 8880 cartridge-free wax ink stick based printer.

Last week it started telling me I had a paper jam, in the lower main paper tray (Tray 2) even though there's no paper visible.

I had quite a big work load, but luckily it allowed me to continue, using the front loading tray only.

Today it needed a clean, and the cleanign cycle is asking for the lower tray again, and telling me there is a jam again, even thgouh I can see no jam.

Any ideas? Looking in the lower opening I can see very little in the way of rollers or levers that could be faulty