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Ly_mendes New Member
New Member

Colorqube 9201: error with the new driver for Mac Sierra

I have an issue with the new driver for Colorqube 9201.

I just install the driver that I found in your site, and every time I try to print something, I get a document with an error message, as you can see in the image below.

 

Last week, i needed to format my computer and, since then, I can't print anything.

Before the formatation, I was already using Mac Sierra and I didn't have any problem.

Please, help me :)

 

Error Colorqube 9201

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5 Replies
Analyst Nation Moderator Joe053204-hcl
Analyst Nation Moderator

Re: Colorqube 9201: error with the new driver for Mac Sierra

I can confirm this is true,  My Mac has not been reloaded and is doing the same thing. And mine has a Spar driver (Newer than currently posted) and does it too. Yet it worked fine on thursday. The real oddity is that the same driver works on every other machine I tried it on (7855/5855/C60/7970) so it may be specific to the 92xx model machines. I have to assume an update on the Mac caused it. If you have a service contract I highly suggest calling and getting to 2nd level support, they will need to do a Spar on it. I will be emailing my findings to the USA and Canadian support team, but they need customer confirmation to proceed with a Spar.

1.GIF

 

 

 

 

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Joe
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brunochr New Member
New Member

Re: Colorqube 9201: error with the new driver for Mac Sierra

Exact same problem here with MacOS El Capitan/ColorQube 9201 and driver version 3.90.0. Any solution yet? Thanks, Bruno
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Analyst Nation Moderator Joe053204-hcl
Analyst Nation Moderator

Re: Colorqube 9201: error with the new driver for Mac Sierra

Nothing at all, we know the problem exists, we need it reported officially to report it up the line and get time allocated to resolve the issue with the driver. Until that is done, we are at a stand still.

 

I will interject here, that for reasons I can't understand, somewhere in upper management it was decided that we (2nd level support) cannot spar (develop a fix) for anything on internal (Xerox owned) equipment. It must come from a paying customer (Verified by Serial number and Configuration report)

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Joe
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brunochr New Member
New Member

Re: Colorqube 9201: error with the new driver for Mac Sierra

Hi Joe, Not sure if we're a paying customer (big company), but supposing we are, what would I need to do? Bruno
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Analyst Nation Moderator Joe053204-hcl
Analyst Nation Moderator

Re: Colorqube 9201: error with the new driver for Mac Sierra

Send me your full name, email address and Serial Number for the printer itself in a PM (Don't post that stuff here)

*If* there is a maintenance agreement on the device, and *if* it is in the USA I can get the matter escalated to Engineering.

To do so I would need a configuration report from the printer, but that can be obtained easily enough by me sending you an email directly.

 

Just be sure to also include a link back to this post so I remember what the issue is ;-)

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Joe
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