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Colorqube 9203 Multiple Sheets pulled from tray 5 when printing

Our 3 year old Colorqube 9203 recently started having this issue that our technician can't seem to diagnose or repair. We've placed 4 service calls on it, and our tech has replaced a couple of parts (not sure exactly what), but the problem is still occuring.

 

For the last 2 months our machine has been sporadically pulling multiple sheets from tray 5. So far, the issue seems to only occur when pulling from tray 5, and happens mostly during double-sided printing. When separating the pages, the issue appears to be static.

 

We buy & use only Xerox copy paper for this machine. We've been very conscientious lately about fanning the reams when we load the machine.

 

Anyone else having this same problem and/or have suggestions for a fix?

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Community Manager
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Re: Colorqube 9203 Multiple Sheets pulled from tray 5 when printing

Hi NapaSan,

Thank you for using the Support Forum. Please take a look at the environmental specifications.  If the humidity is too low it can cause the static to build up.  Also make sure that the paper is stored in a climate controlled area.  If you continue to have trouble, please consider contacting your support centre for further assistance. 

Thanks,
CherylO-Xerox
Community Manager

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