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ColotQube 8570DN error code

I have a ColorQube 8570DN which was purchased on 7th October and after printing a total of 465 pages has ground to a halt.

It has printer error 99,004.00:466. It has been reported as a fault to the Xerox support desk but when the engineer came he was unable to fix it.

 

Can anyone out there tell me what the problem and fix might be?

I don't really want to junk the printer just yet.... 

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Community Manager
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Re: ColotQube 8570DN error code

Hi and thank you for using the Customer Support Forum.  Do you have the machine plugged into a dedicated power source, or is it plugged in to an extention cord or surge protector?  If it is plugged into an extention cord or surge protector try plugging it into a working outlet and see if there is any change.  I hope this helps if not please call into the support centre and see if they can escalate your issue. 

Thanks,

CherylO-Xerox

Thanks,
CherylO-Xerox
Community Manager

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Re: ColotQube 8570DN error code

Hi,

Thank you for the response.

Yep the machine is plugged into it's own power socket with no powerblocks or surge potectors. I will wait and see what happens next. The suggestion was that the tray with the color inks in needs changing but once the machine was put back together it went back to the same error code. where it is stuck now.

.

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