Hi Julieacost,
Thank you for using the Support Forum. Please take a look at this article from the online support for your printer and instead of the banner sheet select device start up page tab and disable it there. Please consider contacting your support centre for further assistance.
Thanks,
CherylO-Xerox
Community Manager
Be sure to click Kudos for those who have helped you.
Select Accept as Solution for posts that have helped to solve your issue(s)!
