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sdaughdrill
sdaughdrill New Member
New Member
‎10-04-2019 10:46 AM

Consistent jam in bypass tray with A5 cardstock

Product Name: VersaLink® C400 Color Printer

Hi everyone, 

I've been having a lot of problems with the bypass tray on my c400 printing jamming a lot when I use A5 sized cardstock. Sometimes it works just fine, but other times it will jam over and over again. Earlier this morning I was only able to print around 40 pages in a nearly 30 minutes time span because it kept jamming so much. It looks like what's happening is that the bypass tray is not doing a good job at grabbing onto the cardstock (it either doesn't pull at all or it pull very slowly), so it isn't feeding right. Any ideas for what I can do to fix this?

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CathyO-Xerox
Community Manager CathyO-Xerox
Community Manager
‎10-08-2019 04:11 PM

Re: Consistent jam in bypass tray with A5 cardstock

Hello sdaughdrill,

I searched the KB and found some STEPS  you can try for bypass jams.

Also make sure you paper meets the weight specs. Paper weight specs HERE. 

Thanks,
CathyO-Xerox
Community Manager

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