Hello sdaughdrill,
I searched the KB and found some STEPS you can try for bypass jams.
Also make sure you paper meets the weight specs. Paper weight specs HERE.
Hi everyone,
I've been having a lot of problems with the bypass tray on my c400 printing jamming a lot when I use A5 sized cardstock. Sometimes it works just fine, but other times it will jam over and over again. Earlier this morning I was only able to print around 40 pages in a nearly 30 minutes time span because it kept jamming so much. It looks like what's happening is that the bypass tray is not doing a good job at grabbing onto the cardstock (it either doesn't pull at all or it pull very slowly), so it isn't feeding right. Any ideas for what I can do to fix this?