Consistent jam in bypass tray with A5 cardstock

[sdaughdrill]

Hi everyone, 

I've been having a lot of problems with the bypass tray on my c400 printing jamming a lot when I use A5 sized cardstock. Sometimes it works just fine, but other times it will jam over and over again. Earlier this morning I was only able to print around 40 pages in a nearly 30 minutes time span because it kept jamming so much. It looks like what's happening is that the bypass tray is not doing a good job at grabbing onto the cardstock (it either doesn't pull at all or it pull very slowly), so it isn't feeding right. Any ideas for what I can do to fix this?

[CathyO-Xerox]

Hello sdaughdrill,

I searched the KB and found some STEPS  you can try for bypass jams.

Also make sure you paper meets the weight specs. Paper weight specs HERE.