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philippeannet
Frequent Member
Frequent Member

Constant paper jam when duplex printing

Product Name: WorkCentre 7830/7835/7845/7855
Operating System: macOS 11 - Big Sur

Hi,

I'm getting very, very frequent paper jams on a 7830, when dual-side printing is used.

When the problem occurs, there's always a completely ragged sheet at the fuser level... One of the symptoms (just before getting stuck) is also that while printing, when the sheet quickly shows right above the output bin, I guess thus before the second side is printed, one of the corners is bent over several centimeters, which is very probably the reason why it then jams completely a bit later...

Any idea of the cause of this ??

And no, I don't have any maintenance contract on this machine, which I bought on Ebay years ago...

Thanks in advance for any comment/feedback !

(and btw, thanks to those who helped me solving my dead SD Card issue earlier this year !!!)

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1 Reply
GabiE-Xerox
Xerox Employee
Xerox Employee

Re: Constant paper jam when duplex printing

Hi,

Check the paper in the tray, the paper tray feed rollers, check the paper path for remaining paper or contamination, also take out the fuser module and check for toner build up on the stripper baffle.

 

Gabi