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Consumables prompt error

Product Name: Xerox Color 800/1000/i Digital Press
Operating System: Windows 7 x64

My color 800 press always prompts Fuser Web will need to be replaced soon.I have replaced two new components, but none of them worked.This warning keeps showing。A837CB34-141B-4E82-899C-D68870BA5778.jpeg

 

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4 Replies
TammyL-Xerox
Community Manager
Community Manager

Re: Consumables prompt error

Hello marcy-Dong, 

If changing the fuser web is not clearing the message, it would be a hardware escalation please call our support department at 1-800-821-2797. 

Thanks,
TammyL-Xerox
Community Manager

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Re: Consumables prompt error

Im sorry . I know only a little English / I dont quite follow you.

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Re: Consumables prompt error

Tell me the technical support number in China.

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TammyL-Xerox
Community Manager
Community Manager

Re: Consumables prompt error

Hello marcy-Dong, 

You can use our world wide contact URL to find the contact number for China. 

Thanks,
TammyL-Xerox
Community Manager

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