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Ritchiec80
New Member
New Member
‎11-26-2020 05:01 PM

Converting metered toner to sold

Product Name: Phaser 7500
Operating System: macOS 10.14 - Mojave

I recently bought a 2nd hand 7500dn, when it came to replacing the toner it seems that the machine might be on metered toner rather than sold. When I put the cartidge in it always asks for a different version with a different code rather than the regular sold UK version. Is there a cheap way I can find out if this is the case without getting an engineer out? I'm in the UK.

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CathyO-Xerox
Community Manager
Community Manager
‎12-04-2020 01:59 PM

Re: Converting metered toner to sold

Hello Ritchiec80,

That is most likely the case. To change the device, you would need to have a service engineer to come and reformat the printer.

Thanks,
CathyO-Xerox
Community Manager

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