There are a few things that could be happening. You could have a genuine cartridge but not the right one for your region or it could be a metered cartridge for a non metered device or vice versa. You will need to verify that you have the correct one for your printer.
#1 - " SOLD/ Regular " - You own this machine. No Contract. No DMO/Dmoso.
#2 - " Metered " - Cost per Copy, Renting Machine, Contract with Xerox
#3 - " DMO, Dmoso " - includes the marketing, sales and servicing of Xerox products, supplies, and services in (Latin America, Mexico, Brazil) the Middle East, India, Eurasia and Central- Eastern Europe (Russia area) and Africa.
We have attempted to replace the Black, Magenta, Yellow and Cyan cartridges with brand new cartridges ordered from Xerox.
We get an error saying:
"Ready to Scan. Copying / Printing Not Available. (Cyan, Magenta, Black, Yellow) Toner is Not Compatible. Replace With a Compatible Cartridge"
Separate messages for each color.
I can't find any online support pages that address or answer this question.