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TammyL-Xerox
Community Manager
Community Manager
‎10-19-2021 09:35 AM

Re: Copying / Printing Not Available. x Toner is Not Compatible. Replace With a Compatible Cartridge

Hello rubysissonlibrary, 

There are a few things that could be happening. You could have a genuine cartridge but not the right one for your region or it could be a metered cartridge for a non metered device or vice versa. You will need to verify that you have the correct one for your printer. 

#1 - " SOLD/ Regular " - You own this machine. No Contract. No DMO/Dmoso. 
  
 #2 - " Metered " - Cost per Copy, Renting Machine, Contract with Xerox 
 
   #3 - " DMO, Dmoso " - includes the marketing, sales and servicing of Xerox products, supplies,  and services in (Latin America, Mexico, Brazil) the Middle East, India, Eurasia and Central- Eastern Europe (Russia area) and Africa.

Thanks,
TammyL-Xerox
Community Manager

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rubysissonlibrary
New Member
New Member
‎10-18-2021 12:01 PM

Copying / Printing Not Available. x Toner is Not Compatible. Replace With a Compatible Cartridge

Product Name: WorkCentre 7830/7835/7845/7855
Operating System: Not Specified

We have attempted to replace the Black, Magenta, Yellow and Cyan cartridges with brand new cartridges ordered from Xerox. 

We get an error saying:

"Ready to Scan. Copying / Printing Not Available. (Cyan, Magenta, Black, Yellow) Toner is Not Compatible. Replace With a Compatible Cartridge"

Separate messages for each color. 

I can't find any online support pages that address or answer this question. 

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